Aasani Hosted Voice (VoIP)

Alternate Numbers – In the contemporary world, having multiple phone numbers for various purposes, be it work, home, or mobile, is a common necessity. Managing these multiple lines can become overwhelming, leading to the potential to miss important calls. Distinctive ring patterns come to the rescue by assigning a unique ring pattern to each phone number, allowing users to easily identify the incoming line. With four customizable ring patterns, users can effortlessly manage and differentiate between various phone numbers. Utilizing distinctive ring patterns provides a simple yet impactful solution to keep track of all your phone numbers efficiently.

Anonymous Call Rejection – In today’s landscape filled with scams and spam calls, being cautious about incoming calls is crucial. Anonymous Call Rejection serves as a valuable tool to filter out unwanted calls. When rejecting a call from an anonymous party, the user’s phone remains silent, providing no indication of the attempted call. Simultaneously, the caller is informed that the called party does not accept calls from restricted numbers. This feature empowers users to screen calls effectively, ensuring that only calls deemed worthwhile are accepted, enhancing overall call management.

Busy Lamp Field – Designed for individuals handling multiple phone lines simultaneously, the multiline keypad proves indispensable in customer service and similar industries. With each line assigned its dedicated button, users can easily discern which line is active at a glance. The multiline keypad includes buttons for placing calls on hold, transferring calls, and accessing special features like voicemail. An essential tool for receptionists and customer service professionals, the multiline keypad streamlines the management of multiple phone lines, facilitating efficient communication and call handling.

Call Logs & Call Detail Records – A comprehensive record of recent calls, missed calls, and outgoing messages is stored in the Call Logs & Call Detail Records. Users can conveniently click to dial any number from these records with a single click, ensuring quick access to important contacts and efficient call handling.

Call Notify – This feature, when enabled, allows users to set criteria for specific incoming calls to trigger email notifications. It enhances communication efficiency by promptly notifying users of important calls, ensuring timely responses and streamlined call management.

Call Park – With Call Park, users can hold a call and retrieve it from another station within a designated group, facilitating seamless call transfers and efficient communication within the organization.

Call Pick Up – Enables a defined user to answer any ringing line within their pick-up group, ensuring that incoming calls are promptly addressed and reducing call response times.

Call Return – Users can easily call back the last party that contacted them, providing a convenient and quick way to respond to missed calls and maintain efficient communication.

Call Transfer – The Call Transfer feature allows users to transfer a call to a specific destination, with options for blind transfer, third-party consultation, or three-way consultation. This ensures flexibility in managing calls and ensures efficient communication within the organization.

Call Waiting – Answer incoming calls while already engaged in another call, ensuring that users do not miss important calls and facilitating efficient call handling.

Calling Line ID/Blocking – This feature allows users to reveal or block outgoing number and name information, providing control over the visibility of the user’s identity during calls.

Calling Party Category – Users can associate and identify a category with a calling party number, such as Payphone, Hotel, or Hospital, allowing for customized call handling based on predefined categories.

Consultation Hold – Put a caller on hold, call a third party, hang up, and resume the conversation with the original caller, facilitating efficient call management and multitasking.

Customer Originated Trace – Users can trace the last incoming call received by dialing a feature access code after the call or mid-call, providing a tool to address unwanted or harassing calls.

Directed Call Pick-up with Barge-In – This feature enables users to answer (with permission) or barge-in on a call directed to another phone in their group, fostering collaboration and quick response to incoming calls.

Distinctive Alert/Ringing – Users can set a distinct ring or call-waiting alert for calls that meet specific criteria, allowing for immediate identification of important or urgent calls.

Diversion Inhibitor – Prevents a transferred call from being redirected by the transferred-to party, ensuring that the call reaches its intended destination without interruptions.

Do Not Disturb – Users can set their status to unavailable, treating all incoming calls as if the user is busy, providing a tool to manage interruptions and focus on specific tasks.

Extension Dialing – This feature enables users to call co-workers within the company, regardless of location, using only a 2- to 6-digit extension. It streamlines internal communication and fosters collaboration within the organization.

Fax Messaging – Incoming Fax messages use the employee number and are filed alongside voicemail, providing a unified platform for managing various types of messages.

Hoteling – Users can associate their service profile with devices other than their own, facilitating flexibility in accessing communication services from multiple locations.

Line Status Monitoring – Ideal for businesses heavily reliant on telephone communication, Line Status Monitoring offers a valuable tool for receptionists or designated users. It enables quick assessment of user availability and call status, streamlining call routing and minimizing disruptions.

Message Call Back/Auto Callback – This feature eliminates the frustration of missed calls or delayed callbacks. Users can respond to voice messages and faxes by calling the sender directly from the system, ensuring swift and efficient communication.

Push to Talk – Facilitating point-to-point intercom functionality between two phones in the same group, Push to Talk enhances communication efficiency and fosters quick collaboration.

Message Waiting Indicator – A stutter tone and visual indicator signal the receipt of a new voicemail message or fax, ensuring that users are promptly informed of incoming messages.

Priority Alert – Users can trigger an alerting system to take action when certain criteria are met, providing a customizable tool to address urgent or high-priority calls promptly.

Secure Voice – Secure Voice offers enhanced protection for voice devices with SRTP and SIPS, ensuring that only authorized individuals have access to confidential communication.

Speed Dial 100 – Users can associate codes to frequently-dialed or hard-to-remember long strings of digits, simplifying the dialing process and enhancing call efficiency.

Selective Call Acceptance – Users can accept only calls that meet user-configurable criteria based on time of day, calling number, etc., providing control over incoming calls.

Selective Call Rejection – This feature blocks calls that meet user-configurable criteria based on time of day, calling number, etc., filtering out unwanted calls and enhancing call management.

Voice Messaging – Users can customize personal greetings, listen to, forward, delete, and save each received voice message. During playback, users can fast forward, skip, rewind, or pause messages, providing comprehensive control over voice messages.

“0” Out Voicemail Option – Callers can exit voicemail by pressing “0”, redirecting them to an operator or other specified phone number, enhancing accessibility and providing an alternative contact option.

These features, available with UCaaS services, collectively contribute to a robust and versatile communication system, addressing various needs and preferences of users within the organization.

Advanced Call Forwarding – When it comes to call forwarding, you have a few different options. You can choose to forward all of your calls to another destination, or just forward calls when your line is busy, or when you don’t answer. Or, you can define criteria for certain incoming calls to be redirected to specified destinations. This can be helpful if you want to make sure that important calls are always forwarded to your cell phone, for example. To set up call forwarding, simply go into your phone’s settings and look for the call forwarding option. From there, you can add the desired phone number and specify when you want the calls to be forwarded. It’s as simple as that! So if you need a little help staying organized, call forwarding could be a helpful solution.

Find Me/Follow Me – The ingenious feature of this phone is its ability to accept simultaneous and sequential calls. This means that you can define how incoming callees are routed or forwarded, ensuring important calls come in whether it’s at your desk; on the road– anywhere else!

Anywhere Portal – With one-number calling, your VoIP number is assigned to the device you’re using so that all of its calls appear as coming from this single public address. You can take or make a call on any kind – desk phone/Conference Room Phone etc., even if it’s somewhere else in different locations!

Sequential Ring – With five phone numbers ring in a specified sequence when incoming calls meet specific criteria, you can avoid missing anyone important.

Simultaneous Ring – Handle incoming calls more efficiently. Incoming calls ring up to ten phone numbers or extensions at the same time.

Voice Communications Toolbar* – Make and receive telephone calls and manage your most used calling features from within Internet Explorer, Microsoft Outlook, and Firefox.

Voice Manager (Mobile & Desktop) A simple-to-use Web application allows users to make and receive phone calls, change routing, and turn features on or off as needed, with a single click. You can access on your smartphone or PC.

Teleworker Solution/Remote Office – Enables a remote location to use an IP phone without the aid of a dedicated voice gateway or Fusion connectivity. One phone per remote location.

Available with UCaaS services only.

Audio Conferencing – Host audio conferences using simple, intuitive desktop and mobile clients. The user gets a conference code for on-demand listening that they can share with others or use alone to listen in private at any time of day–even when you’re away from your desk!

Visual Voicemail – The convenience of having your voicemail and faxes delivered right to you in one place will make it easier than ever before for rapid response. With the ability to view, play back as well as read texts from any device including email inboxes there is no need go search around trying find what was said! Many people store their important information on forgotten accounts which are not backed up often enough; but now with this great service they can get all those contacts restored quickly so life goes back TO CONTROL

N-Way Calling* – Add up to 13 participants to an active call.

Available with UCaaS services only.

Management Portal – is the key to managing your phone system. From adding new users, changing their passwords and account information, or porting old numbers over – it’s all here at one place! You can also manage support tickets with ease thanks to the Administration Team Chat where someone from our reliable customer service team will be happy to help you out whenever needed so there are no more time-consuming trips back-and-forth between IT specialists, etc.

Account Codes – Assign certain calls to specified accounts for tracking purposes.

Receptionist – Give callers a personal, human touch every time they call. Enables a telephone attendant or receptionist to monitor phone status for selected employee phones and efficiently manage incoming calls.

Company Directory – List of company contacts directory (available on Poly phones).

E911 service – Local emergency operator assistance.

Music/Message on Hold – Give your customers a reason to stay on hold by playing their favorite tunes!

Available with UCaaS services only.