Aasani Hosted Voice (VoIP)

Alternate Numbers – A telephone is a necessity in today’s world, both for personal and business use. The average person has multiple phone numbers for different purposes – a work number, a home number, a mobile number, and so on. In addition, many people have multiple lines for each phone number. With so many phone numbers to keep track of, it can be easy to miss important calls. That’s where distinctive ring patterns come in handy. By assigning a unique ring pattern to each phone number, you can easily identify which line a call is coming in on. And with four different ring patterns to choose from, you can find the perfect one for each of your phone numbers. So if you’re looking for an easy way to keep track of all your phone numbers, try using distinctive ring patterns. It’s a simple solution that can make a big difference.

Anonymous Call Rejection – In today’s world, it’s important to be mindful of who you take calls from. With so many scams and spam calls out there, it’s not worth your time or energy to entertain a call from an anonymous party. When you reject a call from an anonymous party, the user’s phone doesn’t ring and there’s no indication of the attempted call. Instead, the caller is notified that the called party is not accepting calls from restricted callers. This is a great way to screen your calls and only allow the ones that are truly worth your time. So next time you see an anonymous call come through, don’t hesitate to reject it.

Busy Lamp Field – Most people are familiar with the standard telephone keypad, which has three rows of numbers, with the fourth row reserved for special functions like# and *. But for people who work in customer service or other industries that require them to handle multiple phone lines at once, a more specialized keypad is needed. The multiline keypad is designed to make it easy to monitor and manage multiple phone lines. Usually, each line has its own button, so the user can see at a glance which line is active. In addition, there are typically buttons for putting calls on hold, transferring calls, and accessing special features like voicemail. For receptionists and other customer service professionals, the multiline keypad is an essential tool.

Call Logs & Call Detail Records – The most recent call logs, missed calls and outgoing messages are all recorded here. The user can click to dial any number they want from their records with just one quick click!

Call Notify* – When enabled, a user can specify criteria for certain incoming calls to trigger an email notification.

Call Park
Hold a call and retrieve it from another station within a group.

Call Pick Up
Enables a defined user to answer any ringing line within their pick-up group.

Call Return
Call the last party that called you.

Call Transfer
Transfer a call to a specific destination. The transfer can be blind, with third-party consultation or with three-way consultation.

Call Waiting
Answer a call while already engaged in another call.

Calling Line ID/Blocking
Outgoing number and name can be revealed or blocked by the user.

Calling Party Category* – Associate and identify a category with a calling party number, for example, Payphone, Hotel, or Hospital.

Consultation Hold
Put a caller on hold, call a third party, hang up, and resume the conversation with the caller.

Customer Originated Trace*
Trace the last incoming call received by dialing a feature access code after the call or mid-call.

Directed Call Pick-up with Barge-In
Answer (with permission) or barge-in on a call directed to another phone in the user’s group.

Distinctive Alert/Ringing
Set a distinct ring or call-waiting alert for calls that meet specific criteria.

Diversion Inhibitor^
Prevents a transferred call from being redirected by the transferred-to party.

Do Not Disturb
Set status to unavailable; all incoming calls are treated as if the user is busy.

Extension Dialing
Call co-workers within the company, regardless of location, using only a 2- to 6-digit extension.

Fax Messaging
Incoming Fax messages use the employee number and are filed alongside voicemail.

Hoteling
A user can associate their service profile with devices other than their own.

Line Status Monitoring – For businesses that rely on telephone calls as a primary form of communication, line status monitoring can be an extremely useful tool. Line status monitoring enables a receptionist or other designated user to see at a glance which users are available and which are currently on a call. This information can be extremely helpful in routing calls efficiently and avoiding disruptions. In addition, line status monitoring can provide detailed call information, such as the length of the call and the number of calls placed, which can be helpful in managing call volume and ensuring that calls are handled in a timely manner. Overall, line status monitoring can be a valuable asset for businesses that rely on telephone communication.

Message Call Back/Auto Callback – Have you ever missed an important phone call because you were unable to answer your phone in time? Or had to wait forever for a callback after leaving a message? With message callback, or auto callback, you can avoid these frustrating situations. With this feature, you can respond to voice messages and faxes by calling the caller/sender directly from the system. This way, you can quickly and easily connect with the person who tried to reach you, without having to search for and dial their number. Message callback is a convenient way to stay connected and make sure that you never miss an important call again.

Push to Talk
Point-to-point intercom functionality between two phones in the same group.

Message Waiting Indicator
A stutter tone and a visual indicator signal the receipt of a new voicemail message or fax.

Priority Alert*
Trigger an alerting system to take action when certain criteria are met.

Secure Voice – With Secure Voice, you can protect your voice devices with SRTP and SIPS to ensure that only the right person is listening in on what’s being said.

Speed Dial 100
Associate codes to frequently-dialed or hard-to-remember long strings of digits. Users can then use these codes instead of the full numbers to place calls.

Selective Call Acceptance
Accept only calls that meet user configurable criteria based on time of day, calling number, etc.

Selective Call Rejection
Block calls that meet user configurable criteria based on time of day, calling number, etc.

Voice Messaging
Customize personal greetings. Users can listen to, forward, delete, and save each received voice message. During playback, users can fast forward, skip, rewind, or pause messages.

“0” Out Voicemail Option
Enables callers to exit voicemail by pressing “0”, and be redirected to an operator or other specified phone number.

*Available with UCaaS services only.

Advanced Call Forwarding – When it comes to call forwarding, you have a few different options. You can choose to forward all of your calls to another destination, or just forward calls when your line is busy, or when you don’t answer. Or, you can define criteria for certain incoming calls to be redirected to specified destinations. This can be helpful if you want to make sure that important calls are always forwarded to your cell phone, for example. To set up call forwarding, simply go into your phone’s settings and look for the call forwarding option. From there, you can add the desired phone number and specify when you want the calls to be forwarded. It’s as simple as that! So if you need a little help staying organized, call forwarding could be a helpful solution.

Find Me/Follow Me – The ingenious feature of this phone is its ability to accept simultaneous and sequential calls. This means that you can define how incoming callees are routed or forwarded, ensuring important calls come in whether it’s at your desk; on the road– anywhere else!

Anywhere Portal – With one-number calling, your VoIP number is assigned to the device you’re using so that all of its calls appear as coming from this single public address. You can take or make a call on any kind – desk phone/Conference Room Phone etc., even if it’s somewhere else in different locations!

Sequential Ring – With five phone numbers ring in a specified sequence when incoming calls meet specific criteria, you can avoid missing anyone important.

Simultaneous Ring – Handle incoming calls more efficiently. Incoming calls ring up to ten phone numbers or extensions at the same time.

Voice Communications Toolbar* – Make and receive telephone calls and manage your most used calling features from within Internet Explorer, Microsoft Outlook, and Firefox.

Voice Manager (Mobile & Desktop)
A simple-to-use Web application allows users to make and receive phone calls, change routing, and turn features on or off as needed, with a single click. You can access on your smartphone or PC.

Teleworker Solution/Remote Office – Enables a remote location to use an IP phone without the aid of a dedicated voice gateway or Fusion connectivity. One phone per remote location.

*Available with UCaaS services only.

Audio Conferencing –
Host audio conferences using simple, intuitive desktop and mobile clients. The user gets a conference code for on-demand listening that they can share with others or use alone to listen in private at any time of day–even when you’re away from your desk!

Visual Voicemail –
The convenience of having your voicemail and faxes delivered right to you in one place will make it easier than ever before for rapid response. With the ability to view, play back as well as read texts from any device including email inboxes there is no need go search around trying find what was said! Many people store their important information on forgotten accounts which are not backed up often enough; but now with this great service they can get all those contacts restored quickly so life goes back TO CONTROL

N-Way Calling * –
Add up to 13 participants to an active call.

*Available with UCaaS services only.

Management Portal – is the key to managing your phone system. From adding new users, changing their passwords and account information, or porting old numbers over – it’s all here at one place! You can also manage support tickets with ease thanks Administration Team Chat where someone from our reliable customer service team will be happy help you out whenever needed so there are no more time consuming trips back-and forth between IT specialists etc

Account Codes – Assign certain calls to specified accounts for tracking purposes.

Receptionist – Give callers a personal, human touch every time they call. Enables a telephone attendant or receptionist to monitor phone status for selected employee phones and efficiently manage incoming calls.

Company Directory – List of company contacts directory (available on Poly phones).

E911 service – Local emergency operator assistance.

Music/Message on Hold – Give your customers a reason to stay on hold by playing their favorite tunes!

*Available with UCaaS services only.

Additional Voice Mailboxes – Voice mailboxes are an important part of any business. They allow employees to check and receive messages when they are away from the office or on the road. This independent voicemail package comes with a dedicated phone number that can be used by one or many employees. The package also supports fax messages for no additional charge. This is a great way to stay connected with your employees and make sure that you are always available to them.

Auto Attendant/Enhanced Auto Attendant – A business’s first point of contact with customers is often the telephone, so it’s important to make a good impression. One way to do this is to use an auto attendant or enhanced auto attendant. An auto attendant is a automated receptionist that provides a personalized message to callers with options for connecting to the operator, dialing by name or extensions, or connecting up to six configurable extensions. Additionally, auto attendants can be configured to provide separate business and after-hours greetings. Enhanced auto attendants provide all the features of auto attendants, plus a holiday routing option and the ability to transfer to submenus. By using an auto attendant or enhanced auto attendant, you can give your customers the impression that they are always being greeted by a friendly, professional staff member.

Call Center – A complete, feature-rich Call Center Solution that offers automated, intelligent call distribution. It’s ideal wherever you need to manage heavy call volume including sales, customer support, and IT support. The software provides an easy way to route and track calls, so you can see how your agents are performing. You can also use the software to automate call handling, so your agents can focus on closing deals or providing great customer service. In addition, the software includes a wide range of features to help you improve your call center’s performance, including call recording, quality monitoring, and analytics. With the right Call Center Solution in place, you can improve efficiency, increase sales, and provide better customer service.